Software Developer (Mid-Level)
Global fintech partner
Remote, KenyaTechnology
Build and maintain payment infrastructure features for a product expanding across East Africa and select global markets.
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Customer Success Coordinator
[Confidential employer]
Nairobi, KenyaFull-timeTechnologyPosted 1 Aug 2026
About the role
Support client relationships and help customers get lasting value from a growing SaaS platform serving East African businesses.
Responsibilities
- Onboard new clients and guide them through product adoption
- Monitor account health and identify opportunities for support
- Coordinate with product and sales teams on client feedback
- Prepare weekly status updates for assigned accounts
Requirements
- 1–3 years in customer support, account coordination, or a related role
- Strong written and spoken English; Swahili is a plus
- Comfortable working with CRM tools and structured workflows
- Demonstrated ability to listen, follow through, and solve problems
What we offer
- Competitive local salary with performance review cycle
- Hybrid working arrangement
- Structured onboarding and ongoing coaching
Related opportunities
Full-time